Changing a booking
Changes are free up to 24 hours before your pickup time. Send us your booking reference and say what needs to change — a new flight number, a different address, more or fewer passengers.
A change that needs a different vehicle or a different route can change the fare. When it does, we send you the new price first and change nothing until you accept it.
Cancelling a booking
To cancel, email info@parisbesttransfer.com with your booking reference. A cancellation counts from the moment we receive it, not from the moment you decide.
There is no cancellation fee, and there is no deadline. You can cancel at any time up to the pickup itself and nothing is due. We would rather know early, because it frees the driver — but late notice is not penalised and no notice is not penalised.
If you paid online, we refund the whole amount to the card or the PayPal account you paid with. We send it within 5 working days of your cancellation, and your bank then takes its own few days to show it. Nothing is deducted and there is no part-refund: it is the full amount or the journey went ahead.
If you do not come
A no-show is not a cancellation, and it is the one case that is charged. If the free waiting has run out, we have tried the phone number on the booking and we have had no answer, the driver leaves and the fare is due in full. A prepaid booking is not refunded.
That is only fair where the car went. A message at any point before then — from the plane, from the baggage hall, from passport control — is a cancellation, and a cancellation costs nothing. One line is enough.
If you cannot find your driver, call +33 7 49 39 40 04 before leaving the terminal. A passenger who has landed and cannot be reached is the one case we cannot solve from the office.
If we cancel
If we cannot carry out a journey we tell you as soon as we know and, where you have already paid, refund what you paid in full.
Where a journey becomes impossible for reasons outside anyone’s control — a strike, severe weather, a closed road, an airport or a station shutting — neither of us owes the other anything. If you have already paid, you get all of it back. If we can offer you a later pickup or a different route instead, we will, and you are free to take it or to take the refund.
Delays are not cancellations
A late flight is not a cancellation. We track the flight number you gave us, the driver comes when you land, waiting is free for the first 120 minutes after landing, and the fare does not change.